vtiger - customer relationship management

vtigerCRM screenshot

Open Source add-ons for Microsoft Outlook, Mozilla/Thunderbird, Microsoft® Word®, and Customer Portal

Rich user-experience with product customization

Import data from external sources, such as Web downloads, tradeshows, seminars, and direct mail

vtiger CRM is a web-based Open Source CRM software built over LAMP/WAMP architecture and other open source projects mainly for small and medium businesses.

vtiger CRM leverages the benefits of Open Source software, such as Apache, MySQL, PHP, SugarCRM, ADOdb, and others and adds more value to the end users by providing many enterprise features, such as Sales Force Automation, Help Desk, Desk, Products, Vendors, Price Books, Sales Quotes, ,Orders, Invoices, Reports & Dashboards, Security Management, RSS, Product Customization, and others.

The main advantages of using the vtiger CRM software are, first, the installation is as simple as installing any end-user software, such as Word processors, Spreadsheets, or games. You need not concern too much about setting up database, Web server, and other software.

Secondly, vtiger CRM provides essential business productivity enhancement utilities for Microsoft® Outlook®, Mozilla/Thunderbird E-mail client, Microsoft® Word®, Customer Self Service Portal, and Web Forms as an open source projects. These add-ons enhance the user experience with vtiger CRM.

Finally, vtiger CRM development/support experts are committed in providing an excellent technical support to premium users through user forums,training materials, special feature packs, and periodic bug fixes. All users can access vtiger forums and SourceForge forums to obtain valuable product updates from vtiger CRM team and open source community.

Sales Force Automation

Track all accounts and related contacts, opportunities, cases, and other details from a common repository
Specify parent-child relationships between accounts and their subsidiaries or other divisions
Import accounts from external sources, such as ACT, GoldMine, and other applications
Generate quotes, sales orders, and invoices for the accounts
Track purchase history of the customers and analyze opportunities for up selling and cross selling
Create fully customizable account reports

Marketing Automation

Manage mailing lists based on existing data related to leads, accounts, and contacts
Manage leads end-to-end (from creating leads to converting them into opportunities)
Capture leads directly from your Web site and transfer to vtiger CRM
Customize online lead form as per your organization requirements
Import leads from external sources, such as Web downloads, trade shows, seminars, direct mail, and other types of campaigns
Manage company-wide products catalog
Associate products with other modules for a better 360 degrees view
Create custom product fields as per your organization's requirements

Inventory Management

Track outstanding quotes from the quotes list view
Add line items to the quotes and update subtotal, taxes, adjustments, and grand total amounts
Select different prices for the same product as per customer segment
Streamline organization-wide procurement and fulfillment processes with integrated approach of vtiger CRM
Track outstanding orders from the orders list view
Procure products from the best available Vendors/Manufacturers/Resellers list in vtiger CRM

Customer Self Service Portal

Fully customizable and you can deploy without hassles in your Web site
Secured access to the Customer Self Service Portal
Search Knowledge Base articles before submitting trouble tickets
Constantly improve the quality of Knowledge Base by threaded discussions